Faulty item - return postage question

[Chickadee]

Hi All

Bought an item online that is faulty so I am going to return it.

Question is - should my postage be refunded?

I know if I change my mind about an item then no, but not sure where I stand if the item is faulty.

Any help much appreciated.

Thanks in advance.

[factor-fiction]

Some companies will send you a returns label or allow you to print one off from their website. Does it mention any of these options on their website

[hc4361]

Yes, all postage costs should be refunded.

[ojread2]

Depends where you bought it
If it's an eBay item, you're knackered as there is no way to enforce it.
Catalogue should reimburse you once returned - mine always does

[jamesnan]

I bought some handles from a company on Ebay, and when they arrived they really were unusable, faulty and bent. I contacted the seller, and told him the problem,and he promptly told me to return them, and refunded the cost of the handles,postage, plus the return postage. Certainly worth asking for full refund.

[boxtops]

Should be - we sent some faulty goods back to Cotton Traders recently, they refunded the return postage without question.

[Chickadee]

Thanks guys.

The item was from ebay but they also have a separate online shop and having checked details on there they do refund postage if faulty.

Once again, thank you.

[ojread2]

nice to know there are (business) sellers on eBay who honour their legal obligations

[KJN]

You are entitled to a full refund plus postage.

[joko]

many sellers on ebay write in their listings that any returns are to be covered by the buyer - but you cannot just say whatever you choose if its not the rules or the law

many are unaware of the law though and actually dont know that they shouldnt say this.. but i think they hope that most will not question it and just pay it.
Some even deliberately post out broken items with this note knowing that the cost of returning an item will put people off returning it.

when this happens to me, i kick up a bit of a fuss, explain i will not be out of pocket at all when the fault is not mine, etc and usually they realise and pay it.


although one seller agreed to refund and said to keep item ('as a gift' were his words) as it would cost too much to return - i thanked them and promised great feedback - but they didnt refund ...
when i asked where the refund was, he complained it would cost him money to pay to return it - so could i sell it to someone else so get the money back!

[ojread2]

the laws that cover a business seller do not cover private ones - you can quote DSR's and SoGA all you like at many and it won't make them refund it and eBay wont enforce it either
Regardless, even a business seller, if they refuse to, cannot be made to refund return postage on eBay

[EDDIE51]

Sorry, but eBay will enforce return postage refund but only if the items are 'Not as described' and payment was via Paypal.
You start a dispute claim and return the items by tracked postage so that ebay can check that the items have been recieved back. Then the seller has to give a full refund including all postage costs, if the seller does not refund eBay will refund you by taking the money out of the sellers Paypal account and putting it in your Paypal account.

[Hopkirk]

I don't know about ebay, but the law now states that you should get delivery charge refunded even if you just change your mind.

[Hopkirk]

http://www.oft.gov.uk...ts/general/oft913.pdf

[venator]

Sellers on eBay don't want bad feedback, and are usually reasonable.

I always look at feedback ratings & comments before buying anything expensive.

Any problems with postage or damaged goods usually show up.