Vodaphone

[horseshoes]

Long standing customer - Phone is on contract - had new phone less than 3 months - doesn't work properly, keeps going off etc - they changed SIM as thought it was faulty - still the same - now they think phone is faulty so are repairing it - asked for courtesy phone but they said as no insurance not their policy to give courtesy phone. Phone is not fit for purpose. Where does one stand? .

[knowabit]

tell them to stick their phone and that you are cancelling your direct debits and going to another provider because their service is appalling!

[horseshoes]

But what if you are tied in to their contract?

[wookette]

Try contacting consumer direct - google for your areas number. Its a freephone number and they give free advice. They recently helped me get a full refund for something similar. Good luck

[horseshoes]

Thanks Wookette - that sounds useful; I'll give it a go.