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What kind of job are you applying for ?
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Question Author
Customer Care Advisor for NPower
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Do a little research on internet to find out as much info as possible about NPower beforehand. One of the Questions which you will definitely be asked is 'Why do you want to work for us' ? The more you know about them the better and it will put you in good stead. Just be yourself at the interview and good luck !!
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Question Author
Thanks! I will do that. Does anybody know a good tip so you dont fidget with your hands, I never know what to do with my hands!
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Some tips here
http://www.best-job-interview.com/interview-body-language.html If you really can't keep your hands still maybe ask if it's ok to take a few notes, interviewers don't usually mind, that should keep them busy wothout you having to concentrate on it too much Good Luck |
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One of my ex staff went to a British Gas customer service advisor interview and it was quite a session, she has to go through a role play where she had a difficult client who was complaining and she had to be calm and collected. Her role was to try to make the caller feel confident that they were getting the right deal for their energy, but there will be targets to hit and so you need to mention that you are target driven. When you first meet the interviewer, step towards them and shake their hand saying your name clearly and with a smile, you have to be positive and cinfident and speak clearly, as this will be a phone based role. the key thing will be to listen to the questions you are asked. When they ask you if you have any questions, you should ask soemnthing about progression in the company.
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Important to listen and answer relevant questions. Dont waffle or tell jokes......you can do that once you've clinched the job.
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Question Author
I got the job!! I'm so pleased, thanks all for your help xXx
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