ChatterBank2 mins ago
Moved home now BT put me on new contract
2 Answers
I have an 18 month contract for landline with BT since May of last year and recently moved home.
BT is continuing the service but has provided me with a new tel number. However, when the switchover was made, the customer service agent told me that as I was moving I would be starting a new 18 month contract. I believe this is incorrect as nothing of the sort is stated in previous bills, all it says is that if I move I will have to take the remaining time left on the agreement with me. This I am fine with, but certainly not starting with them again!!!
BT is continuing the service but has provided me with a new tel number. However, when the switchover was made, the customer service agent told me that as I was moving I would be starting a new 18 month contract. I believe this is incorrect as nothing of the sort is stated in previous bills, all it says is that if I move I will have to take the remaining time left on the agreement with me. This I am fine with, but certainly not starting with them again!!!
Answers
1 to 2 of 2
Best Answer
No best answer has yet been selected by filthiestfis. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
It seems they've got you by the small print...have a look at..
Cancelling or ending the service and moving home.
http://tinyurl.com/6bcmt2
Cancelling or ending the service and moving home.
http://tinyurl.com/6bcmt2
1 to 2 of 2
