item damaged by postal system

filthiestfis | 15:42 Tue 27th Jan 2009 | How it Works

6 Answers

An item that I posted to USA has been received broken. I used a certificate of posting. Am I able to make some sort of claim with the post office?

How do I send a private message?

burj dubai

Answers

1 to 6 of 6

Best Answer

No best answer has yet been selected by filthiestfis. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.

Rollo

Yes you are. From Royal Mail though - not the Post Office.

You should be covered for up to �36 - unless you sent it with increased cover ot it is an item they won't cover.

See this:

http://www.royalmail.com/portal/rm/content1?me diaId=3500027&catId=53800712#1400047

filthiestfis

Question Author

Thanks Rollo!

Ethel

The 'if it is our fault' is the bugbear.

They will try to say it was either inadequately packed or the damage happened in America.

Still worth trying though

filthiestfis

Question Author

How can either party prove where it was damaged, huh?

Ethel

That's the rub