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It depends what you mean, there is a crusader "avatar" item, or a crusader skin, the skin is available in the multi player deathmatch games only, and you can only select it if another player has not already done so. In your profile on uplay you can select this skin as your default if you wish, but again it will only select if someone in the lobby has not already selected it.
If its an avatar item however, he will need to select it in the relevant section, this has nothing to do with the game however.
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