Please Answer No One Is Answering
Family & Relationships1 min ago
Useless customer service from Nutella. Ferrero UK Ltd.
10 Answers
I recently bought a jar of Nutella which says on the label it should be stored at room temperature. However I have had other preserves like jam that can go mouldy once opened if stored at room temperature for more than a week .
So I sent them an email for clarification and their answer was:
# I can confirm that Nutella is safe to keep out of the fridge once it has been opened #
What a useless answer ! No explanation or comment of why uniquely Nutella possesses the elixir of life deneid to other preserves like jam. Are they talking about days,weeks ,years ?
You would think they would have covered themselves by quoting some time limit. As it is if I have a medical problem in future I can always blame their product. I've got it in wriing.
So I sent them an email for clarification and their answer was:
# I can confirm that Nutella is safe to keep out of the fridge once it has been opened #
What a useless answer ! No explanation or comment of why uniquely Nutella possesses the elixir of life deneid to other preserves like jam. Are they talking about days,weeks ,years ?
You would think they would have covered themselves by quoting some time limit. As it is if I have a medical problem in future I can always blame their product. I've got it in wriing.
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"How should Nutella® be stored?
Jars of Nutella® should be stored at room temperature. Keep the jar tightly closed and store in a cool, dry place to maintain maximum flavor. Do not refrigerate Nutella®, otherwise it will harden and become difficult to spread. Excessive heat will accelerate the loss of fresh flavor and may cause the oils found in Nutella® to separate.
How can I tell the freshness of my Nutella® jar?
The "Sell By" date that is stamped on the cap of every jar of Nutella® is the date that assures the best quality and freshness. After that date the product is still good for an additional three - four weeks."
http://www.nutellausa.com/faqs.htm
Jars of Nutella® should be stored at room temperature. Keep the jar tightly closed and store in a cool, dry place to maintain maximum flavor. Do not refrigerate Nutella®, otherwise it will harden and become difficult to spread. Excessive heat will accelerate the loss of fresh flavor and may cause the oils found in Nutella® to separate.
How can I tell the freshness of my Nutella® jar?
The "Sell By" date that is stamped on the cap of every jar of Nutella® is the date that assures the best quality and freshness. After that date the product is still good for an additional three - four weeks."
http://www.nutellausa.com/faqs.htm
Jams are fruity and out of the fridge mould can start to grow on them. However, I often keep marmalade and jam in a cupboard without incident. What is the worst that can happen. A bit of mould that you spoon out. Nutella is like a soft bar of chocolate if you like. It will not get a layer of mould. Trust them. I have had Nutella over the years and never experienced any kind of deterioration in the product. Nutella would be all out to protect themselves so the fact they say its safe should reassure you.
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