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T.O.H. I would put your mind your ease otherwise it could effect you, the care homes at not all alike, it seems there is always one bad egg, & they are the ones that get the publicity when caught out the same as this one in North London. The places I have worked at have been very good by the regular NHS Staff, the regulars know the service users / Clients, its the Minority of the agency that are the ones that do not give a sht as long as they eat the service users /clients food etc, your MIL will soon give you the indications that there is something wrong, the signs will be very clear with her behaviour, take care & do not worry unnecessary.