Fraudulent Paypal

[hugoboss]

Hi. My sister has been gezumped on paypal, and i wonder if anyone can help with this predicament.

She had a laptop for sale on ebay, and somone bought it for �900 paying by paypal. After the purchase, she received an email from the 'buyer' asking if the laptop could be sent to the buyer's boyfriend's house - basically a different address from the paypal one.

So she sent the laptop to that address. Yesterday she received notification from paypal that the person who bought this has had their paypal account hacked and the transaction was fraudulent! They have suspended the payment to my sister, and of course now she doesn't have the laptop.

She has been asked by Paypal to send all related emails onto their service@payal email address including the case number.

Does anyone know if there is anything else she can do? Has she got any rights? Does she have a case if she went to the police?

Thanks a lot for any advise. Would be much appreciated.

[harper]

Hi

I would advise your sister to contact her local Trading Standards Officer.They are usually listed in the telephone directory under your local Council.They would also be able to tell your sister if it was worthwhile involving the police.

Our local radio station has a brilliant consumer programme which aims to 'solve' listener's problems.You could listen to it on the internet at www.bbc.co.uk/radiowm.It is presented by Ed Doolan and is on Monday to Friday 10am -1pm.It is Birmingham based but people ring him with their worries from all over the country and often from abroad.If you think he can help,  his telephone number 08453009956.I would highly recommend him.

GOOD LUCK!

[JOEYSHABADO]

Forget trading standards. Contact the police.

Paypal will have the police involved their end, but they hate negative publicity.

You must contact the police so that they can 'close the loop' between the police who will be kicking down the door of the 'boyfriend's' house, and you as the seller. I would suspect the goods will probably be recovered in this case, and you obviously have a strong civil suit against whoever did this, if caught.

Let us know how you get on. You've been the victim of pure fraud, it's not a trading standards case. In any event, they deal with sellers defaulting, not buyers.

[JOEYSHABADO]

Oh yeah, and you can't claim under paypal seller protection, because you didn't send to a confirmed address. And they're right to insist on this. But I would say your chances overall are good. Just press the police to action your end though.

[vicars]

Did you also get the delivery signed for? If so goto the Post Office to get whatever they can give you (copies of signatures etc). Definitely goto the police - your local station - this is theft and fraud. And please post what happens - we'll be watching! I had a similar fraud but when we emailed to say the police were now investigating the goods mysteriously appeared safely. You could also check out your contents insurance to see if the laptop may be covered - you never know!

[JOEYSHABADO]

You may also be covered anyway if it could be shown that Paypal did not do enough to protect the account.

[hugoboss]

Just want to say - THANKS - to everyone who posted an answer. Your comments were of great assistance. My sister is taking this matter to the police. I hope they manage to help her out!

thanks again