Radom inreases in AOL monthly fee

[bongoboy]

Our monthly broadband charge with AOL is £14.99 which is unlimited.
On two occasions we have been charged an extra 50p and 32p respectively which were about 5 months apart. Then it returns to £14.99.
Can they just take random amounts without giving due notice?
The account is by direct debit.
Obviously i'm not bothered about the money. But am curious as to whether some AOL employee may have a scam going.
Any ideas as to what these extras could be, or anyone had a similar experience with AOL.
I will be phoning to ask about it , but not sure if, going by previous dealings, i will get a sensible answer.
Haven't been able to access account details for the last 6 months either as it's under construction.

[dzug2]

They should not take extra without giving notice. You could invoke the DD guarantee - but you'd still owe the money and would probably incur a non-payment charge from them

As to the extra - maybe there is a limit to the unlimited and you slipped above it on a couple of occasions

[bongoboy]

i phoned up aol and they said the january increase of 32p was the higher VAT that came in in january, but the august 50p they didn't know about and they said they would look in to it.

[chrissa1]

Hoy bongoboy, did you ring that telephone number for aol that I got up out of my chair to get for you?

A thank you and if it helped you, would have been nice.

[bongoboy]

CHRISSA1
Please see the thread you are refering to as it has nothing to do with this one. It just confuses people.

[chrissa1]

I seized the moment when I saw you around and about. Sorry.