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Question Author
Thanks for your interest, factor30. Not really odd, perhaps ill chosen.
It was a small business venture which turned out successful but when I paid off the balance some three years early, they refused to make any kind of settlement on the insurance factor. As a result it has always rankled and I closed my personal account with the bank as 'punishment'.
I have recently made a claim and it has been accepted, though I am still waiting for the detail. Yes, it is set out, I understand, but knowing their ways of working I just want to get some guidance as to what would be fair and how it would be calculated.
Experience tells me that what is fair and what they will present me with could be two entirely different things.
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