I want to say Rah! for Cotton Traders. OH ordered something from them on Sunday afternoon (yes, Sunday), we had an email on Sunday night to say it had been despatched, and the package arrived by van at 10.30 on Monday morning. We are sooo impressed!
Well......I'm not impressed .
I ordered a faux fur coat from them and it's now a four week wait after them saying it was in stock when I ordered it .I'll hang on because I so want the coat but if it doesn't turn up within the said time I'll cancel it .
Oh, that's not so good, shaney.... I am impressed because it's the first time we've ordered direct from them, I've never had anything delivered so quickly.
That is what the law states though - goods bought on the internet (or by mail or phone) and returned within the specified must be refunded in full, except for the return postage (unless the seller states that return postage will be refunded too).
The way I see it it is fair. I go to town pay the petrol and parking, go shopping, get home, item is faulty or I change my mind. Schlep back in to town to return it, pay petrol and parking and get my refund. No travel costs are refunded though.
I buy loads from them. What I like is that when you have to send something back because it's too big/too small, they're really quick at getting your money back into your bank and letting you know what's happening.
You'll often find as well, Lottie, that if you've made a couple of purchases, they'll send you a special offer offering you free p&p off your next order, so it all evens out.
I order loads from them Saxy. In fact I am one of their priority customers!! (which means I get the catalogues in advance and can buy sales items quicker), but they made me pay for my one return!! I shall complain!!!! ;o)
(I do like their stuff though - have bought a really nice snug coat from them this year at £30 reduced from £60)
I used Isme recently on two occasions. They too delivered the next day - they guarantee it. Free returns as well. Was very impressed. Marks and Spencer are good as well, although delivery takes a couple of days. Money is reimbursed for returns very speedily.
I agree with Lottie, JB - we're not promoting our own businesses (that's not allowed). This is the opposite thread to people saying what a bad time they have with companies from time to time!