Am I Entitled To A Refund?

wookette | 17:32 Fri 10th Apr 2020 | Law

24 Answers

Purchased a game for nintendo switch. Box was sealed but when I opened it at home, there was nothing inside. The person who served me denied I had been in the store that day even though I showed my confirmation text and email. I left humiliated

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Buenchico

Best Answer

Of course you're entitled to a refund if the goods you purchased weren't "as described". (i.e. you didn't ask to buy an empty box, you asked to buy a game). Assuming that the store is part of a chain, contact their head office and insist that they refund you or, if they initially refuse to do so, that they review their CCTV footage to show that you made a purchase in...

17:43 Fri 10th Apr 2020

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wookette

Question Author

Thanks all. I have since found out the person who served me is the manager! After re examining the packaging, it appears to have been tampered with but I’m no expert on this so I may be wrong. I am writing to head office to see what they have to say. Given the current climate it will be a long wait so watch this space.

Neveracrossword

Weecalf, lots of shops now offer to email receipts rather than print them out - I can think of three or four where that's happened to me. It has some benefits - the receipt won't fall out of the carrier bag, or be chucked away or get lost in amongst umpteen other receipts at home...

wookette

Question Author

Weecalf - yes it is. Ordered and paid for online then notified by email and text it was ready for collection. They did not want to know and neither did customer services

10ClarionSt

On the other hand, I made a purchase from Argos via click and collect, which I did. No problem. A week later I received an email reminding me that I hadn't collected my goods. I just ignored it. Heard nothing since.

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