More Than is an insurance company which prides itself delivering the excellence of service and products UK customers demand and expect. Their tag line ‘We Do More’ shows that good customer service is what they are all about. If you're looking for an insurance company willing to do that little extra, More Than might be right for you.
Launched in 2001 the company wanted to bring freshness and a new approach to the consumer financial services market. They claim to offer a unique insurance service where you are provided with your very own Personal Customer Manager, who will take responsibility to answer your insurance queries.
The company has the usual broad product range including car, home, pet, travel insurance and life insurance. It is the direct arm of Royal Sun Alliance (RSA). It currently has over 2 million UK customers whose benefits include access to on-line legal documents and free legal advice. The call centres also offer a ‘call me’ button which customers can use to request a More Than call back immediately.
More Than now has over 1800 employees in the UK with its head office in West Sussex and five other call centre sites across the country including a specialist pet centre. The focus on pets and pet insurance was reflected in their recent marketing campaign 'Where's Lucky?’ Their strap line 'We Do More' develops the idea that the company will go that extra mile for its customers.
People are expecting more and better customer service nowadays especially from big brand names. More Than aim to fulfil this promise with their Personal Customer Manager system where one person handles your claim from start to finish and takes responsibility for any queries that may arise and provide help and information when needed.
In addition, to excellent customer service the company is well known for its pro-green stance. It is the first UK carbon neutral insurance company. In the current environmentally aware climate this gives them an advantage over other companies offering similar products and services.
Customers also have access to their new feature More4me. This is a deal where customers can get vouchers for leading high street shops as a bonus with their insurance policy. Offers include mobile phone deals, discounted pet food and medicines and 10% off travel insurance.
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