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Not Happy With Rbs

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jd_1984 | 13:25 Sat 12th Jan 2013 | ChatterBank
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I needed to withdraw cash today fairly urgently (£2500 so had to be done over the counter), I never bank at the weekend so before going into town I checked the RBS website and it stated that my branch, and indeed all branches are closed on a Saturday. I therefore changed a few plans around which has put me out no end only to discover that RBS do open on a Saturday as a friend told me he had been to the bank!!

How annoying and I dont know if I should take this up with them , it wont make any difference now but the mis-information has cost me time and money as I needed to purchase something this evening.
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Old geezer - I used this link too which indicated closure (RBS own site)

http://www.rbs.co.uk/personal/current-accounts/g2/extended-opening-hours.ashx
do tell them; they are misinforming customers and potentially losing business.
Jno's right - if my bank wasn't open on a Saturday, I'd change banks
As has been stated, using an independent site (not run by RBS) isn't going to help. However it seems that the official RBS site agrees with the independent one anyway:
http://rbslocator.co.uk/branches/162406-liverpool-dale-street
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Agree about taking independant site information, thats why I double checked with the RBS site, only to find it gave the sam info. Bad business that, I will tell them but wont get angry and waste time getting stressed. It has cost me time more than money, which cant be compensated anyway!
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factor mentioned a source?

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