HELP - ANY AMAZON SHOPPERS OUT THERE!!

[LoftyLottie]

I need to contact Amazon regarding an electrical item that has arrived without an instruction manual or guarantee. I cannot find any link on the Amazon website to a phone number or an email address so I can communicate with them. Any ideas please?

Ta.

[sunny-dave]

020 7084 7911 for Customer Service

(or 0800 4961081 might work as a free call)

[magsmay]

if you go into your account and click on the order you will usually find a link to 'report a problem'. The retailer of the product you bought is the first port of call, not Amazon. Amazon will however act as mediator if there is a problem but you must approach the retailer first.

[LoftyLottie]

Thanks both!

[jno]

there's this page

http://www.amazon.co.uk/gp/help/customer/display.html/ref=cs_gateway_pop_top_damage?ie=UTF8&nodeId=1161016#damaged

including contacting the manufacturer directly, if that fits your case

[snags]

Lofty... put the bread in the slots at the top and push down the lever...

[LoftyLottie]

Amazon is the seller and the dispatcher so I will use the number Dave has given tomorrow. I can't find 'Report a Problem' anyway against that order.

[LoftyLottie]

LOL Snags - iriot!!

[LoftyLottie]

Thanks jno. I love the way that Amazon says contact the manufacture direct. If the contract is with the retailer they should sort it. A cop out for Amazon.

Fortunately I know how to use a toaster now, thanks to Snags^ ;o). I just need a guarantee.

[LoftyLottie]

Now all the words are going off the page.......................................

[jno]

well, they should sort it, but in practice it might just be easier to get on the phone to the manufacturer if it's in this country.

[sir.prize]

Another telephone contact option here


http://www.mukaumedia.co.uk/amazoncouk-customer-service-phone-number-reputation-boost/

[Psybbo]

Are we not supposed to be boycotting Amazon?

[LoftyLottie]

Thanks sir.prize.

Sibton. If we boycotted all the multinationals that are using our tax system to their advantage with clever accountants (including UK companies!) then I am afraid we would never buy anything ever again!! ;o)

[LoftyLottie]

Sunny Dave. Tried your 0800 no. successfully. Guarantee problem is fine. I will phone manufacturer to see if there is a more comprehensive instruction leaflet/manual than Amazon appear to have sent.

Snags, if you are looking in. The toast was successful. I shall now throw out my long toasting fork.

http://www.gwoltal.myfastmail.com/files/Marshmallow

x

[EvianBaby]

Lottie, depends what it is but a lot of electrical items don't come with instruction manuals anymore. Quite often you have to go online to download the instructions if you want them.

[LoftyLottie]

Hi Evian

Thanks for that. I have, however, just phoned the manufacturer (3M) and the only instructions are the simple leaflet that was sent with the item (air filtration unit). They also confirmed I have a two year guarantee wtih them even though I bought it through Amazon (much cheaper)

AB is great when you have a real question, as well as for CB, etc ;o)

[LoftyLottie]

I have awarded Sunny Dave with the best answer, was a difficult decision, but I used his free telephone number ;o)