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How can I resolve problems with EDF

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wendyl | 11:07 Thu 29th Sep 2011 | Home & Garden
8 Answers
I have had an dual fuel account With EDF for almost a year fixed until last june and now standard. EDF say they review accounts every 3 months but I am getting bills with higher and higher 'balances' and I think I am underpaying although each account states I need to do nothing because I pay by direct debit. Since the end of August I have been trying to speak to them about this by phone ( high volume calls message and not answered after 30 minutes) Emailed several times Get automatic message will reply within 10 working days (last one about 3 weeks ago) but no reply. Today can't even get into account keeps resetting. Switching sites all say I can save but as I can't give a clear statement regarding annual use it is difficult to compare accurately. Money supermarket also high volume calls today Where can I get help I AM GETTING VERY WORRIED THAT i MAY OWE THEM A LOT OF MONEY which I don't have
Any help with making contact with a real person who can advise would be very welcome
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Your best idea is to write to them, keep a copy of your letter.

EDF Energy
Osprey House
Osprey Road
EXETER
EX2 7WN

Letters always work better than phonecalls or emails.
Question Author
whilst I appreciate what you say is correct SlackAlice considering the period of time I have been trying to sort this it may take ages for EDF to respond to a letter and I am desperately trying to resolve this and take my leave
I would be now contacting these people

http://www.ofgem.gov..../Pages/Contactus.aspx
In that case, seeing as your outside the contract period just go to the best alternative, they will have to give you a bill then.
Or just infer in your letter as regards poor service and state your looking elsewhere for suppliers and require an answer in 7 days.
Question Author
Ofgem state on their page do not deal direct with customer advise contacting supplier so it seems back to square one but thanks for interest
But thye do say this Wendy

<<<<If you have already been in contact with your energy supply company or network operator or require information and advice on general energy issues, contact Consumer Direct on: 08454 04 05 06.>>>>>
Question Author
I have just spoken to the energy service helpline who are putting into action a transfer to my chosed alternative supplier which will prompt EDF to contact me anyway and the whole morning I have spent trying to sort something out has made some progress at least. However I am somewhat disgusted with EDF customer services and will report to Ofgem as well and thanks nudgescuffler
Just stop paying, they'll contact you then.

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