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Computer problem.......doesn't exist so can't delete! Help!

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ianess | 16:58 Wed 10th Sep 2008 | How it Works
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I seem to have a programme running on my computer but when I try to shut it down a pop-up tells me that it doesn't exist!
I know it's a bit vague but can anyone please offer me some advice?
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What is this program called?
16:58 Wed 10th Sep 2008
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Sorry....forgot to say it's called Broadband Advisor.....by Virgin Media. Just want to get rid of it.
17:04 Wed 10th Sep 2008
Avatar Image BillySugger
Have you tried removing it ? Control panel > programs & features in Vista , add or remove programs in XP. Highlight it & then uninstall .
11:40 Thu 11th Sep 2008

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