Homebase/Dunelm And Others

[jennyjoan]

Am just in from the above and the unbelievable apathy from the assistants is diabolical.

In Dunelm a large queue had formed and one assistant on till, other two others a$sing up and down behind her - pretending to be doing something with paper - folding and blowing on it.

Same at Homebase, one assistant didn't even know if there was a lift to the next level had to ask another assistant.

I asked a guy to show me where a certain item was - he pointed "over there". No I said I have been "over there" and it wasn't there.

Everybody hiding behind these masks are the biggest excuse out for laziness. Bad enough before masks - now so much worse.

I won't be shopping for a very long time. Also these shops are massive you would need a mobility scooter to get around.

[jennyjoan]

Wish your managers were in the hospital my poor friend is in here in NI. Terrible what she is going through. Cos she is on her own and very ill - (so she doesn't have a voice - cos of no relatives) - she is being told she is well but feels god-awful and wants to be recommended respite before going home - but nobody is listening. Good luck to your patients Webb

[New Judge]

//Being expected to scan a newspaper is hardly the end of the world, is it?//

No it certainly isn't. And when self service checkouts were introduced they were a good idea for people with few items and who were prepared to faff about complying with the requirements of the equipment (i.e. putting the goods on the opposite side of the scanner so they can be weighed, finding the card reader or cash hopper - they are all different - and waiting for an assistant to turn up when it all falls apart). Now it's moved on. In some stores there is no choice whether you have a newspaper or a weekly shop. That's where I part company until they can make the equipment a little more slick.

Anyway, I'll leave this now. It's obvious many people are prepared to put up with shoddy service so that's what they'll get.

[Jackdaw33]

No need to put up with shoddy service as long as there are alternatives. It's when it becomes universal that the problem will arise. No longer will it be possible to say, "I'll take my custom elsewhere".

[maggiebee]

Once, many moons ago, I wrote to the manager of "Texas" about poor service. Told him they lost a £400 sale for a folding bed settee because of staff indifference. I ended up getting it for half price!

[zebo]

I recall many many years ago going into Currys, we were looking for a small radio/CD unit, I called an assistant over and asked him what, I think , x8 over sampling meant, something like that. 'Well, er, it over-samples, er, 8 times', thank you Einstein, I learned to read at a very young age!

[Bazile]

All the above pales into insignificance , when you use the 'scan and go ' service .

You go to the checkout to pay and you get a message saying you have been selected for a 'Quality Check ' :-)

[jno]

you've always struck me as being of the highest quality, Bazile. Feel free to print this post out and show them.