New Laptop User

[Groupie]

Hi I have been given a newish Dell laptop and the original owner has passed away. How can i clear the laptop back to factory settings when it asks for the username of the previous owner,which i cannot get.
is there a way I realise this information is protected

[Buenchico]

Give the free version of this software a go. (You'll need another computer, such as the one you've used to post your question, to download the software and to then create a bootable USB drive from it):
https://www.lazesoft.com/forgot-windows-admin-password-recovery-freeware.html

Instructions here: