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Next Are Totally Incompetent!

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carolegif | 12:32 Tue 09th Jun 2020 | Film, Media & TV
8 Answers
Ordered some underwear from Next. Arrived last week and the size is huge, so I want to send them back. I tried calling - not working! Tried chat - not working! So I emailed them as they advise. I received an email sent to my email address asking for my email address! I sent another email and wrote my email address and sent it. I have just received another email to my email address asking for my email address! What a total shambles. I am definitely not paying for them.
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You can arrange a return on their website. Look under My Account > Returns
12:35 Tue 09th Jun 2020
You can arrange a return on their website. Look under My Account > Returns
That all sounds awful,

PS You might want to get this moved - it's not really Media and TV.
Hmmm.... I just had this with Hermes, who put a card through my door, which said nothing except a tick by "porch". Mine is in the house. They can't access it.
I could only contact them by automated message, where they confirmed, it has been delivered.
But, not to here... I couldn't find the option for that. They even sent "proof" of a pile of parcels by a brick wall. Sadly, not mine...
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Oops! Sorry, I thought I was on chatterbank!
// You might want to get this moved - it's not really TV. //

The OP’s gender is not set to female.
Question Author
Thanks cloverjo! I have arranged it for tomorrow. I was going into Contact Us!
I knew I would get an answer on here!
don't forget you'll pay around £4 for a return of something you already paid £4 to get delivered. Next have extended returns to the shop as they aren't open at the moment

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