Parcelforce Problem

[djtdjt]

I don't think there is an answer to this one! Parcelforce say they delivered, they have not. My word against theirs...no solution ?

[bhg481]

Whoever sent the parcel is responsible. It is their job to complain to Parcelforce and, if necessary, send you a replacement.

[djtdjt]

I spoke to the sender and they offered a replacement, I said no because Parcelforce might not deliver again, they've offered refund too, at least they are being nice, not like Parcelforce!

[Old_Geezer]

I guess Parcelforce don't need to be nice to you. You aren't their customer, and they reckon their employee delivered. Parcelforce can be nice to the sender instead.

[dannyk13]

Did you check outside to se f they might have left the parcel in a 'safe place'?

[jennyjoan]

I am awaiting a small parcel for about a week now - noticed a parcel lying in my neighbour's front garden - (just threw on the lawn) - I looked at it thinking it could be for me but it is another address - quite a bit from where we live. Parcel is now lying there about 2 days (from Hermes) - her sons have been visiting with two cars but nobody is lifting it.

[ToraToraTora]

they should have a tracking number and be able to show you a picture of the signature. Also check your neighbours, I had this once and they'd delivered to next door but they put it in his shed and never told him!

[djtdjt]

Yes I have copy of signature, not mine! Looked around property and neighbourhood, no joy, sender will refund money which is good, but it's the attitude of Parcelforce that upsets me.

[jno]

as said, Parcelforce is the sender's problem, not yours. If they screw up enough, they'll lose the contract with the merchant. Meantime you'll get a delayed delivery, which in these times of slow living is the new normal.

[Hopkirk]

Some companies are not requiring signatures at the moment because of the virus.

[Zacs-Master]

They will have a surname as well as a signature.