Is There Anything I Can Do

[jennyjoan]

I still haven't received my item via Royal Mail. I have tracked it and there hasn't been any movement since Monday it arrived Northwest RDC(Warrington).

I tried to ring and done my best with the instructions - I had to give the tracking number to the automatic "answer lady" - can't remember the correct word.

However with my having lisp the correct tracking number is not being picked up and so I am being cut off.

What else can I do to contact them. thanks - would my postman know when I see him

[dannyk13]

If this refers to a purchase then you should contact the seller.It is the seller's responsibility to ensure delivery.

[jennyjoan]

right Danny - I have indeed contacted the seller earlier - maybe I'll get a response later. thanks

[rowanwitch]

Go to your local office where they might be able to track it down. It is really the sender's responsibility though. I would let them try.

[jennyjoan]

thanks Rowan - this happened some years ago and I went down to the office and they just handed me a phone number so a vicious circle. hopefully i'll hear from the sender

[dannyk13]

Jenny, if you don't hear from the sender within a reasonable time ring them again and point out that it is their responsibility to supply you with the goods ordered.

[spathiphyllum]

JJ from your post yesterday, i thought to myself it will be here Friday or Saturday. Wait till Monday then i'd start contacting Royal Mail.

[spathiphyllum]

You mentioned you tracked it to (if i recall correctly) Warrington?

So it still needs to get to Belfast(a day) and then to your house(another day).

[dannyk13]

spath //Wait till Monday then i'd start contacting Royal Mail.//
It is not for Jenny to do this.It is the responsibility of the sender.

[spathiphyllum]

OK, i'd still give it till monday though

[jennyjoan]

thanks all for your help. wee update I emailed sender and he/she is looking into it. do think the problem lies with royal mail.