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Ipad Lock Out

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mayennaise | 22:35 Mon 25th Feb 2019 | Technology
14 Answers
Hubby switched on the above to be faced with a ' Activation Locked' page. Entered the required info but it's not recognised. We know the details entered are correct so what now ???
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Avatar Image Zacs-Master
Press and hold the power button for about 10 seconds to force a soft reset.

No, you won’t lose any info.
22:39 Mon 25th Feb 2019
Avatar Image mayennaise
Question Author
Right - Tried pressing the power button at the top for 10 secs but nowt happens. Also tried pressing the 'home' button - same effect. Pressed them both together till the 'apple' reappears - still locked.
22:49 Mon 25th Feb 2019
Avatar Image Zacs-Master
Did he turn on ‘find my iphone’?
22:54 Mon 25th Feb 2019
Avatar Image mayennaise
Question Author
No - it just appeared as he switched the thing on tonight after being off for a couple of days.
22:56 Mon 25th Feb 2019
Avatar Image TonyV
When I power of and on my IPad, I'm asked for passcode enter it, enter and it returns to where I was.
22:57 Mon 25th Feb 2019
Avatar Image mayennaise
Question Author
It asked for his apple email and password to which is doesn't now recognise! So he's stuck!
22:59 Mon 25th Feb 2019
Avatar Image Zacs-Master
Mmm. Sounds strange. No mischievous kids/grandkids who could have activated ‘find my iPhone’?
23:02 Mon 25th Feb 2019
Avatar Image mayennaise
Question Author
No one has touched it except himself!
23:10 Mon 25th Feb 2019
Avatar Image Zacs-Master
Sounds like a visit to your local Apple shop then.
23:14 Mon 25th Feb 2019
Avatar Image TonyV
Looked at apples website in surport, nothing really useful there, except take it to your local Apple Store. But site does have a chat surport line, if you have another device to connect to internet.
23:15 Mon 25th Feb 2019
Avatar Image Fitzer
Almost certainly some sort of browser hijack and they now have your appleid and password. Id follow the info here sharpish https://support.apple.com/en-gb/HT204145
23:15 Mon 25th Feb 2019
Avatar Image TonyV
Which you must have, otherwise you wouldn't be on Answerbank Doh.
23:17 Mon 25th Feb 2019
Avatar Image Tuvok
This happened to a relatives ipad.

I'm still not sure how I managed to get past it - it may have cured itself - I was almost at the stage of wiping it to cure it.

I had tried connecting it to the computer and iTunes. I think I then used another program iExplore to backup the photos etc.

I might have even changed the AppleId password.

Good luck.
23:22 Mon 25th Feb 2019
Avatar Image Tuvok
Fitzer - its not a browser hijack - this happens when you turn on the ipad.
23:24 Mon 25th Feb 2019

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