This Beggars Belief...

[Jackdaw33]

http://www.bbc.co.uk/news/business-44243768

[Mamyalynne]

Sickening, poor couple - shocking shoddy treatment so far.

[david small]

My belief is beggarded.

[Baldric]

https://www.theanswerbank.co.uk/News/Question1608038.html

[jno]

https://www.theanswerbank.co.uk/News/Question1608038.html

Not that that got many comments.

In fairness, it's not as if the bank were standing idly by watching his money go, they were just overstretched and not answering their phones. It's hard to say what else they could have done. You can't just run out and hire a few dozen more people to answer phones, they have to be trained, otherwise they'll be useless.

[Jackdaw33]

Didn't realise the subject had already been raised on AB.

[Khandro]

jack; //Didn't realise the subject had already been raised on AB.//
Don't worry about it. I, and I'm sure others, hadn't seen it.
The pointing out of the fact contributes nothing, but makes the poster feel smart.

[Baldric]

It takes seconds to check, put a key word in the Search Box, in this case 'TSB' and it brought the previous post, which I'd already read, up straight away.
Not checking makes the Poster look careless.

[ubasses]

What baffles me is when he saw the first withdrawal of £5000, why did he not immediately transfer to remaining balance out to either another account and if he did not hold one, to his fiance, or parents to at least mitigate any losses

[New Judge]

"...why did he not immediately transfer to remaining balance out to either another account and if he did not hold one, to his fiance, or parents to at least mitigate any losses"

If he had, under the ridiculously impotent "money laundering" regulations which banks are compelled to follow the recipient(s) would almost certainly have, at best, HMRC making enquiries as to the source of the funds or, at worst, Plod knocking at their door. Only Russian Oligarchs can shift money around in the UK with impunity. The rest of us have to watch out and be prepared for the consequences.

[ubasses]

NJ If you include the loan monies, the total withdrawn would have been £16,000. The worst that would have happened, (but would have been the best on this occasion,) is that the Fraud Department could have telephoned him to check whether the activity on his account was genuine. Hence he would have been in contact with them a lot sooner.
I can assure you that for that amount a money laundering report would have not been raised, unless the customer had given them previous cause for concern. Even then it would have to be looked at and sanctioned by a Manager, and yet again at the Banks internal Money Laundering Department.

[rockyracoon]

It is ridiculous. If banks are to be that inefficient at answering calls, then maybe they should think about putting a 'kill switch' in our online banking. That way the account can become frozen in seconds.