Why Should It Make A Difference

[emmie]

i have been using Firefox for an age, and tried to do shopping on line,
and so far it hasn't let me checkout, so have to phone Sainsburys to
checkout the shopping.. which defeats the object, anyway
Sainsburys said a week ago or so i should change browsers so
i ordered the goods via google chrome and it did the whole shopping and checkout with no problems. why ?

[emmie]

anyone know, as i a perplexed.

[emmie]

"am perplexed"

[bednobs]

perhaps you could give people more than 8 minutes to answer

[emmie]

i know, sorry, was just caught up with this.

[Togo]

It appears to happen with other retailers Emmie, not just Sainsburys and not just with Firefox. Some people have trouble with Amazon and Currys to name just two. Some times there appears to be an issue with a server and a browser. Add in the vagaries of different pc set ups as well and it gets tricky. I don't know what your setting are on firefox but sometimes the tracker options can put it right.

[Buenchico]

At a guess, Sainsbury's website relies upon tracking technology to function fully. Firefox automatically blocks web-tracking by default, so it might prevent the ordering process from working. (Similarly, some websites report that Firefox users have got an Adblocker installed [even when they haven't] and won't allow access to them. The Radio Times website is among them).

I can't be sure that my theory is actually the cause of the problem but the Sainsbury's site definitely uses web-tracking, so it's certainly a possibility.

The next time you order from Sainsbury's, try Firefox again but click on the little shield to the left of the address bar. Then click on 'Disable protection for this session'. I suspect that will solve your problem.

[New Judge]

I was booking a holiday with a well-known travel firm a couple of weeks ago. I had trouble "checking out" so I had to phone them:

"What browser are you using?"

"Google Chrome", says I."

"Oh well it can't be that then. Our site doesn't work very well with Firefox."

"Why don'y you tell people this rather than wait until they have problems which means they have to ring you up?"

"We're not allowed to"

"It couldn't be, could it, that you quite like customers having to contact you on your 0871 number so that you can play Vivaldi to them for twenty minutes each?"

"Good heavens no, sir. Whatever makes you think that?"

So it seems there are some problems with some sites and Firefox, but God knows what they are.

[emmie]

sainsburys is the only site i have trouble with, doing the shop via firefox, so will have to use chrome in future to do my food shop.

[Old_Geezer]

Unsure I'd be keen on a company whose website wanted to track me. Maybe use a different supermarket ?

[hc4361]

Maybe the popup blocker or AdBlock extension in FF prevents the check out / payment page opening up, emmie.

[Buenchico]

O_G:
Nearly all commercial websites use tracking technology (although they don't necessarily all require that tracking isn't blocked in order for them to function correctly).

If you're using Firefox, just look for a shield appearing just to the left of the URL in your address bar. That shows you that Firefox has rejected a tracking attempt. It's there on the websites of Asda, Tesco, Waitrose, Ocado and Morrisons, as well as on that of Sainsbury's. It's also there on AB!

[emmie]

the only shield i can see is next to the star, if you put cursor over it, it says save to pocket, is that the one?

[emmie]

i do have an adblocker on.

[Buenchico]

You're looking on the wrong side of the address bar, Emmie.

The shield you're looking for is to the LEFT of where it says 'sainsburys.co.uk', next to the 'i' in a circle:
http://upl.co/uploads/Sbury1516713164.jpg

[emmie]

thanks Chris, have managed to get an update on sainsburys order by using google chrome, so that works for me, if not will try it your way...

[emmie]

used firefox to log into sainsburys and can find no shield on the place you indicated. Only a circle with an i inside
and next to it a green lock