Donate SIGN UP

Why Cannot They Find Us?

Avatar Image
Palustris | 17:55 Sun 01st Oct 2017 | ChatterBank
11 Answers
Supposed to have had a delivery today by Amazon Logistics. Great, except that they cannot find us. Odd how every other delivery company manges to reach us. And as for reporting the problem to Amazon, impossible.
Gravatar

Answers

1 to 11 of 11rss feed

Best Answer

No best answer has yet been selected by Palustris. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
Pal....do you have a "proper" address ? By that I mean a street name and a house number ?

In the course of my job, I have to find various addresses. In an urban situation, my Sat Nav will find 95% without any problem at all. But Sat Navs can only work properly if they have a specific address. If not, the Sat Nav will just take me to the centre of the postcode.

So a house name, even if there is also a street name won't let the Sat Nav do its work, and any delivery driver will have to drive up and down the street, trying to find a house name.....not always so easy.

I hope this helps !
Amazon Drivers have delivery targets to hit.
Unfortunately that means it sometimes helps them to not deliver your package if it is a distance from the previous and next delivery they have to do. So they will say they tried to deliver it, but you were out, when it reality they have been no where near your house.
Who has informed you that they cannot find you?

Ask that person to put you in touch via phone with the driver.
Amazon customer services is on 0800 279 7234
I don't use Amazon anymore, so I am not sure if you can include a Mobile number in the address instructions.

Gromit may have the answer here. All delivery drivers are chased pillar to post these days and are normally given workloads that may be impossible to achieve.

Whenever I order anything, like on ebay, I try to use Royal Mail.
My experience....we have Amazon Prime and get next day delivery "guaranteed". In the fifteen months we've had it (countless orders!), not one delivery has failed to arrive the day after ordering.
I don't have prime but have ordered from Amazon countless times. I have 4 different addresses, can ask them to leave it at a neighbour's, loads of options and I have never had cause to complain. I think this is more likely a one-off. I would add that where I am nothing comes from Amazon drivers it's Royal Mail, Parcelforce, Yodel, DPS, Hermes etc etc
Question Author
The annoying thing is that this is a rpeat order and they have managed to find us for the three previous deliveries of this item.
Yes we do have a proper address with a street name and number. The problem is that the Post code kicks in at a derelict farm half a mile away. So some drivers just turn round and go away. Others stop at properties on the road and ask where we are.
We have spent hours trying to find a way to give extra instructions to Amazon Logistics without success. On the Yodel site we can add instructions for their drivers.
Thank-you for the phone number. Will try it tomorrow.
Question Author
Thank you DannyK13 for the phone number. Rang them up when the parcel was again not delivered. Now supposedly they have added extra info on how to find us and the parcel was delivered yesterday. The Driver still complained that she had been sent the wrong way though.
Ah, SHE complained. I think we may be nearing the truth of the matter now. :P
Question Author
And here we go again. Amazon failed to deliver today as they could not find us, Strange how UPS managed to deliver half the order yesterday.

1 to 11 of 11rss feed

Do you know the answer?

Why Cannot They Find Us?

Answer Question >>