Family & Relationships1 min ago
We have just returned last Thursday from Cyprus, before we came home we had to get tested in Cyprus and as we are double jabbed a day 2 test. We ordered our test from Randox, last Saturday my husband and I did the test, there is a designated post box in Sunderland, but we could not find it so I posted it in one that said it was also an NHS post box, in due course I received an email saying my test was being processed and then another to say it was negative...my husbands sample looks to have been lost. I got in touch with Randox who have tried to find the sample with no luck. It is now day 7, my husband has no symptoms, Random said to get in touch with PHE Newcastle, the phone does not get answered, I have read that there is a £2000 fine for not doing the test, but we did and it is lost, we can prove that we bought the test, does anybody have any thoughts on what we do now ?
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