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Barsel | 11:14 Fri 23rd Jul 2021 | ChatterBank
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I bought a wall art canvas from The Range and paid to have it delivered. The canvas cost £26.99, but when it arrived and I unpacked it, the price ticket on it was for £19.99.I checked to see if it's the right one and it is. Do you think they are selling old stock at a new price and can they do that?
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Was there a delivery charge of £7 on top of the price? Could account for it.
They have to give you it at thd price stated, in this case £19-99, can you ring them Barsel?
Question Author
The delivery charge was £3.99. I could ring them Bobbs, but they say on their website you could be waiting 30 mins for them to answer. I just wanted to know really if they can charge me what they did when the ticket shows it to be £7 cheaper.
If possible, I would email them and attach photos of the price tag and your receipt, then ask them for an explanation.
When I worked in retail and a ticket showed a less price than the one that came up on the till, then the customer would get it at that price
Not sure but I think it's against the law to charge a higher price than that displayed on the item. Which is why shops and supermarkets remove stock from the shelves at times to change the price tag where there the price goes up.
Just looked at this Barsel , so maybe it was just the stores policy that I worked for

/// If you take an item to the till and are told the price on the tag or label is a mistake, you don't have a right to buy the item at the lower price. You could still try asking the seller to honour the price. It's the same if you see an item advertised anywhere for a lower price than the one on the price tag.///
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They don't seem to have an email address and I don't anything I can take a picture with.
It's supposed to light up, but I've just put new batteries in it and it doesn't.
I think the best thing to do would be to take it back, but my receipt is the email they sent and I don't have a printer to print it off and cannot take a photo of it.
If I take it back to the store, will they be able to find out the price I paid for it?
Might be more difficult getting a refund without the receipt Barsel, it’s quite complex but if an item is faulty you may be offered a replacement or a refund but without the receipt I think it would be replacement n
Here is their Contact Us page...

https://www.therange.co.uk/contact/
Is there anyone you can email the receipt to and for them to print it off for you?
Question Author
I'm on to the phone at the moment and they are playing the most awful jazz music. I think they do that so you will hang up. I honestly don't know anyone with a printer as people I know have smart phones and I don't have one.
I've always thought I never needed a smart phone, but one would certainly come in handy for this.
Think I'll just have to hang on until someone answers.
Do you think they might send me a receipt by post if I ask?
What is the current price on the website? The rules for seeing it on the shop shelf and taking it to the checkout are different to buying online.
In store if the shelf price is different to the till price they can refuse to sell it.
If it was advertised online for £27 and they charged you £27 then you agreed to that price and they accepted your payment. It has been delivered so the contract has been satisfied.
You could phone or take it back but if they do agree to refund the difference it will be a goodwill gesture.
However, assuming you bought it online the law states that you can return for any reason for a full refund if that is what you want to do.
I assume you don't have a smartphone? Bit confused, did you buy instore or online. Surely the price was displayed at the time whichever it was?
If you give them the precise time and date and the location of the store, they just might go on there ‘master’ computer for sales and find it but I somehow doubt it and they wouldn’t just give you another receipt without knowing the above .
A shop can't be made to sell at the price displayed it is only an "invitation to barter". Most would as as sign of goodwill but it's not compulsory.
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I didn't buy it in the shop, I bought it online from their website.
The price instore and online is the price I paid, £26.99.
The ticket on it was £17.99 and it doesn't even work see @ 12.32.
I am definitely taking it back but I can't take anything with me that proves how much I paid for it
Been on the phone waiting for them to answer for 23 mins now!
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Still waiting for them to answer, it's been over half an hour.
Anyone know how much it costs to phone 0345 numbers?
Such a shame no one can print the receipt off for you Barsel, good luck xx
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Fed up of waiting for someone to answer. I'm on the phone to Citizens Advice and waiting for them to answer. At least the music isn't as bad!

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