Quizzes & Puzzles29 mins ago
Laptop Issues - Your Opinions Please
35 Answers
For many years I've used the same tech expert to help me (I am not good with technology) with all my computer problems. Last week my laptop, on which I've got a huge amount of important work, fell on the floor and its screen smashed. The keyboard half survived. My tech expert offered to get me a new laptop (to the spec he knows I need) and have it delivered to my address, and lift all my documents, photos etc off my broken laptop and install them on the new laptop. He said the new laptop cost £845 and his work would cost £200. Anxious to get up and running again, I agreed. I paid for the laptop. After completing the work on both laptops he invoiced me for £400, saying it had taken longer than he'd anticipated. He is extremely experienced and I believe he should have anticipated it'd take longer. When jobs I do in the Media take longer than I expect, I don't get paid extra. He didn't tell me during the job "I'm now going over the agreed £200..." which I think he should have. Do you think it's right he should charge me double the pre agreed fee? I've asked him for the sales receipt and warranty of the new laptop, and he won't let me have them. He says that if the new laptop goes faulty within the next year that he will fix it free of charge. But I say what if something happens to him, as could happen to anybody, I won't have a warranty. I think he won't let me have the sales receipt because he got the laptop for much less money than he got me to pay for it, and he doesn't want me to know how much. Your opinions and advice please
Answers
I had no idea there where these charaltans conning people like theblip. He's made at least a monkey out of you me old china. If you lived near me I'd do it for a glass of sherbet.
21:22 Sun 08th Jun 2025
You know the make and model of the laptop, it will be easy to find the average price. Remember to make sure you are comparing exactly the same - same RAM, SSD, processor, screen size etc.
He is ripping you off with the charge to transfer your data etc and I would not let a third party fix a laptop within the first year, unless that is his business and you have a receipt to prove you bought it new from him - it would void your consumer rights and any warranty.
Before deciding what to do, spend a bit of time researching the laptop you bought, including the release date. Have you got the warranty card to register it in your name?
Is this guy doing it from home or does he have a business? the whle thing stinks unfortunately, have you got another friend who could help you fight your case (threat for example)? It is totally unacceptable to pay that much for a laptop and get no receipt or proof of purchase nor to overcharge on the transfer of data off the hard drive, most of which would happen after he'd clicked a button, not having to sit there over time transferring files individually. This is very awkward for you to handle buut he is completely taking you for a ride in my view.
You could check the price of the laptop model on-line; but unless you are involved in high-end gaming you don’t need a laptop costing £845.
With regard the £200 for transferring the data, he should have stuck with the agreed price regardless of how much work/time was involved. Even so, he had to buy the laptop on line, extract the old drive and connect it up (with software allowing the transfer) and set it up as you want; £200 might be a bit much but after all if he is doing this as a business, he’s got to make a living from it.
To avoid this ever happening again, buy an external hard drive and regularly back-up any important data. You could have lost all the data on your old laptop, had its hard drive failed.
This drive at 2TB capacity should be more than enough for your needs.
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I am ok with driving the pc, but when something goes wrong beyond my ability I call in my 'man'. He is prompt, professional and clearly priced. Sometimes he will arrive to unscramble an issue and fix it in double quick time. He then tells me there is forty minutes left on his visit and is there anything else you want me to do. Priceless at £60 an hour, at home, my choice of day and time.
As has been said, get the model number and other spec then either look it up or put it here for us to help.
Is this expert a business or just somebody doing it as a sideline?
Was it delivered to you direct, or did you get it after your files had been transferred? If it was direct was the suppliers name on the packaging?
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