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Canon Printer Ts3355 Is Showing 'Not Connected'

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tearinghair | 19:00 Sun 27th Apr 2025 | Technology
6 Answers

I have checked that everything is switched on, but it will not print. Could this be because the wifi password has changed since I had new equipment installed? If so (or if there is any other possible reason), how do I put it right, please?

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PS Sorry, it's saying 'printer is offline', not that it isn't connected.

Yes, it's because your wifi password has changed.  However you shouldn't need to bother with a password anyway these days, as long as your router has a WPS button (as just about every router produced within the past couple of decades has).

https://ij.manual.canon/ij/webmanual/Tutorial/TS3300%20series/EN/TRL/trl-3000-a.html

Question Author

Thank you. I vaguely remember doling that in the past, when I had my PC and printer within 2 feet of each other. Now they are in separate rooms...

I have finally located the WPS button on my new router. I'm wondering whether the procedure will work if I use the additional router, which is easily movable to be close to the printer so that I can see when everything starts to flash. Would that work? I absolutely don't want to disconnect the new router from the mass of cables behind the TV where it's situated, and the printer is too heavy for me to move without risking further injury to my shoulder.

Also, am I right in thinking that the WPS button has to be kept pressed until the connection is made? Sorry to sound so useless.

Question Author

Update - it worked with the second router. Thank you again, Buenchico. I've no idea how many times you've helped me with tech questions over the years, but I am truly grateful.

I'm happy to help!

Thanks for the feedback!

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