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Body & Soul0 min ago
Please can someone help me, I'm so frustrated I'm almost in tears. About 3 hours ago I was on my laptop as usual, all was good when the phone rang and I lifted my laptop off my lap and onto the floor and as I did the screen went black. It has not come back to life since, no lights, nothing. The charging lead works (i've tried it in something else), I've tried one online suggestion of pressing the on button for a minute. That did nothing, another solution was take the battery out but I've not tried that, it involves undoing about 7 different screws.
Has anyone idea what can have happened and what I can do ? It's an ASUS Vivobook and not much more than a year old at most. I am utterly distraught without it.
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For more on marking an answer as the "Best Answer", please visit our FAQ.If it had been on and on your lap( not a good idea) then it would have been pretty warm I would imagine. Being warm/hot in what is a tight space and with the resulting expansion, any slight flexing of the innards may have caused a short circuit resulting in a fuse or thermal link blowing. As you picked it up, probably one handed, it may have been enough to cause the short. I would never, never, use a laptop on my lap. Asking for overheating problems and thermal runaway issues.
Togo it had only been on about 10 mins as I was'nt long in from work. I would have to say I sit with a laptop on my lap every night and have done for years. It only balances on one thigh, there is plenty of free room underneah, it doesn't get hot.
I don't believe tbh it's the screen and plugging into a monitor wouldn't work either because there is zero power/lights anywhere. It's utterly dead.
I do appreciate everyone's help. I did look at some stuff online. I've taken out everything (power lead, usbs etc), pressed the button lots of times for a minute and nthing. I am wondering now if the power button is stuck down, it seems lower than the others.
I might very well try that Asusu helpline, thanks Chris.
This'll probably do you:
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This happens regularly now after it goes to sleep or if the battery runs down .
I have to turn it on, turn it off holding down the key for 30 seconds; repeat this until it either comes on or after about 20 attempts it opens with an error message and gives me options for restarting.
It's a pain. I changed my battery at a cost of £50 as thstcwas showing as the problem but within a week it recurred again and does so regularly.
I should get a new one as its over 4 years old