XP Locked out?

[Busker]

On trying to start up, I get the message "PslmSvc, exe - Application Error" ...... The Exeption unknown Software exception (0xc06d 007e) occurred in the application at Location 0x7c81eb33. On pressing OK it then says "Explorer EXE - Application Error" .... The application failed to initiakize properly (0xc0000005). Click on OK to terminate the application. ......... This brings up the users opening page AND THATS IT (there is no start icon nor further movement.

This happened after my grand-daughter plugged in her I-pod and inserted the disc, I think to load tunes from Limewire,

Any help Today, PLEASE.

[Confab]

You don't say what operating system your pc uses but this could relate to spyware or a virus. Limewire is one of the best places to pick such things up from.

Boot your PC in safe mode. If you don't know how to do this then post back with your operating system. Do a complete virus scan with your Anti virus software in safe mode. Also download and install and run Ad-aware from here http://www.lavasoftusa.com/ its the free personal version you want. This will detect and remove any spyware on your system

[Busker]

So far as I know, the operating system is Windows XP - I should like your help to Boot in safe mode. Unfortunately, today, I have to travel five miles to another computer to write this and then return home so your patience will be appreciated. Although not at all technical, I have seen lots of BAD comments on this site regarding Limewire but kept getting assured that `just everyone` uses it.

[Confab]

This site will show you how to boot in safe mode if your PC won't start in normal mode http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid /2001052409420406?OpenDocument&src=sec_doc_nam

[Confab]

Also when you start your PC in safe mode click on "Start" on the taskbar then "Run" and in the box that says open type this "msconfig" without the quotes, then click on OK. A box will appear called "System Configuration Utility" Click on the tab at the top that says "Startup" This will show all the programs that run when you Boot your PC. Have a look down the list to see if you can see anything that looks like PslmSvs. If you find something make sure the box next to it is unticked. This will stop the program from running when you boot you PC in normal mode.

[Busker]

Many thanks for your help - now O.K.