Virgin Media

[fbg40]

Hi
Just a quick question (I hope !) I want to move my VM superhub fron a front bedroom to a back bedroom. I'm not sure what the "box" is called but it's where the cable comes into the room and the co-ax cable goes from this box to the superhub. I also have one of these "boxes" in the back bedroom where we used to have the hub and later a spare VM TV box. Does anybody think that this second box would still be ok to use for the superhub if I relocate it ?? (So much for a quick question !) Many thanks
FBG40

[JimF]

What did Virgin Media say when you asked them?

[fbg40]

Jim
Trying to get through to VM at the moment (Covid) is nigh on impossible, that's why I thought I'd ask on here.
FBG40

[JimF]

The reason I ask is because Virgin are notorious about charging a fortune to "fix" things that they considered to have been broken by their customers. Please do check the small print very carefully to check what they say about moving their kit yourself.

[Buenchico]

The 'box' you refer to is called a 'wall socket' on VM's website (so, if you can ever get through, you'll know what to call it when you speak to them). However only VM will know whether or not the old wall socket is still connected up or not. (It might well be though, as VM would have had to send an engineer to disconnect it. If you've given them no reason to do so, they've probably never bothered to get anyone to do the job).

The quickest way to get an answer to your question though is probably just to use the 'suck it and see' approach. Simply disconnect the superhub from its existing location and try it in the alternative one. You don't need to plug everything into the system (such as your TV or landline phone). Just check, by using your mobile phone, tablet or laptop, whether you've still got wi-fi or not. If you have, the wall socket remains 'live'.

[fbg40]

Many thanks B, will certainly give it a try.
Jim, I don't need to move anything apart from the hub. As B has said it would be quite easy to give it a try.
Thanks again both.
FBG40

[Buenchico]

Thanks for your reply, Fbg40.

When testing your superhub in the alternative wall socket, remember to check that your devices can actually connect to the internet. (You'll see a wi-fi connection as being available, e.g. allowing you to connect your computer to your printer, even if the socket is 'dead').

Leave the superhub plugged into the socket for a few minutes before checking though, as it can take a while for a router to fully establish a connection to the internet.

[fbg40]

Just an update - the good lady has decided that we won't "move" rooms until after Christmas so will not be moving the superhub until then. Thanks again for the responses.
FBG40