Google Chrome

[dannyk13]

I have Google Chrome and since yesterday I have been unable access any website.When I clock on any of the website tabs the little circular thing goes round in reverse for ages and site does not load.Any suggestions welcomed.

[jim360]

Does it not even go to some sort of error screen?

Lots of things it could be, from some problem with the internet connection -- presumably ruled out if you've go to AB through some other browser -- to Chrome-specific issues. Best I can recommend right now is checking to see if you've got the latest version of Chrome.

[jno]

I don't know if this applies

https://www.forbes.com/sites/gordonkelly/2020/07/02/google-chrome-memory-consumption-upgrade-update-chrome-browser/#2f540cf4420b

[aelmpvw]

did you sort your problem out danny?

[dannyk13]

No, it's still working.I get the google shortcuts home page.No error message.

[dannyk13]

^ not working^

[dannyk13]

I don't know if it means anything that I can still use my Virgin e-mail account on my smart phone.

[dannyk13]

if I uninstall it and reinstall it will I lose things like my favourites?

[Lie-in King]

Firstly, check you're on the latest version - click 3 dots top-right, hover on "Help" & click "About Google Chrome" - it'll either say you're up-to-date or automatically update it & ask you to restart the browser.

Secondly, have you cleared the browser's cache? Worth trying -

Click 3 dots, hover on "More tools", click "Clear browsing data" (you might have to click that again in the new window) - now, be careful which boxes are ticked. I would only tick "Browsing history" & "Cached images & files", but that's me.

If you're logged in with a Google account, then your bookmarks etc are safe - make sure you know the email address & password you use for that account. If you don't know the procedure for syncing your info, it's here (with more help) - https://tinyurl.com/ybpwuhwd

[dannyk13]

L-i k checked help Google chrome and it is up to date.

[Buenchico]

You've told us that you can't access any website via Chrome but you've not said whether or not you can access them by using a different browser on the same machine. That information could prove to be important!

[Lie-in King]

^Chris, good point...

...Danny, have you cleared the cache as described above? When restarting Chrome, does it struggle to open or is that ok & it's only within the browser that you have problems?

[dannyk13]

Chris, no problem accessing with Avast secure browser.

[dannyk13]

L -i k browser opens as usual.It is only when I click on a website in the task bar the circle thingy just keeps on turning backwards.

[dannyk13]

Got to log off now.I will check in the morning for any further help.

[Lie-in King]

Sorry for delay Danny, am keeping an eye out for Tesco -

^^Your 2 posts, good news, it's not a wider problem. Have you tried clearing the cache & restarting the browser?

[Buenchico]

Reset Chrome:
https://support.google.com/chrome/answer/3296214?hl=en-GB

[dannyk13]

Reset as suggested but has not made any difference.

[dannyk13]

Bump

[Lie-in King]

Do you have a Google account? If not, create one -

https://tinyurl.com/q3hfmak

If yes, click 3 dots then -

"Settings"
"Sync and Google services"
"Manage what you sync"
"Customise sync"

Make sure *all* the switches are to the right, so "on".

Now you can safely uninstall Chrome - https://tinyurl.com/khb6cxt

... & reinstall it via another browser - https://tinyurl.com/y98m24bj

[Lie-in King]

Sorry Danny - if you do that ^, obviously you then need to sign in with your Google account when you've reinstalled, so make sure you know the email address & password that you used.