Apple Iphone 6S

[Bob906]

Hi all hope you are keeping safe
I have got an iPhone 6s with a software version 13.3.1 I had an indication that it needed an update to 13.4 I tried to download it and the phone went off not to switch on again.

When I try to switch it on all I get is the apple then after 15 minutes it goes off again, if any one can help I will be very grateful. I am 75 years old and in the vulnerable category

[Gromit]

Hold the home button on the front under the screen and the power button on the side.

Hold those 2 buttons simultaneously for about 20 seconds, and that should force your phone to reboot.

The iPhone 6S is an old model, and I would recommend not updating to iOS 13.4.

[TheDevil]

Careful! Holding the 2 buttons for longer than the time necessary will cause the itunes logo to appear. If this happens, you need to plug your phone into the computer.

[woofgang]

might help? https://support.apple.com/en-gb/iphone6s-unexpectedshutdown

[Bob906]

Thank you for your reply but sadly it did not work, only got the apple and then went off again.

[TheDevil]

Try to plug your phone into the computer.. It might help kick something

[TonyV]

Alternatively, you could try a cold reboot, remove battery, leave 20mins and replace battery, may help.

[Giggsie]

Have seen this before usually if you hold the home button and the on /off button at the same time it comes on again.