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Amazon Prime Video. Streaming Via Talktalk You-View Box.

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davidk65 | 19:08 Wed 11th Dec 2019 | Technology
7 Answers
I have started my 30 days Amazon Prime trial,got for the footie. But I have a problem i.e. when watching a prime video on our smart TV, it keeps stopping and buffering. When this happen, maybe 2 mins, a message appears stating: "There is a problem try again later" with a suggestion to contact amazon prime. This goes on and on. Eventually amazon have indicated, in their opinion, it is a band width problem and I should talk to my provider TalkTalk. Trying to get information from Amazon is difficult but getting it out TalkTalk is even worse.
Does anyone have any suggestion, is there anything available that may improve this situation e.g. a band width booster or something like that. If I was to cancel Amazon and bought a sports package, say from Sky, if I continued to use the you-view box to view Sky output, would I still suffer from the same problem with buffering?

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Check your download speed here and let us know what you find: https://www.speedtest.net/
19:11 Wed 11th Dec 2019
Check your download speed here and let us know what you find:
https://www.speedtest.net/
Agree with buenchico it’s to do with broadband speed. We had the same problem contacted provider now it’s no problem..
Question Author
I checked yesterdays it registered, Down 36.2. Up 9.2.
Later when I did manage to speak TalkTalk I asked them to check and the readings were almost the same.
This evening I tried to use my laptop on WiFi to get on line in our lounge where TV is. The TV was set to BBC, using the laptop it showed a message "No WiFi or in sufficient band width".
So the problem appears to be with the usable bandwidth over your wifi, rather than with the bandwidth to your home.

Try the most basic of solutions first, which is the good old tried and tested 'turn it off and turn it on again'. In this case it's your router that you should totally disconnect from the power supply and then, after waiting for a minute or so, reconnect again.

If that doesn't work the next thing to try is using a different channel from your router. If you need instructions, we'll need to know the make and model of the router.
dont think its your bandwidth i never have any probs with sony streaming / amazon or netflix and my speeds are 14mbs down and 1.5 up. (plusnet)
and connected LAN by cable not wi fi to tv
Question Author
In reply too points raised by Buenchio (Thanks by the way). Perhaps it might help if a clarified what our layout is. I use a laptop in the same room as the router. When I use the laptop, which is about 500 mm away from the router, it is always on WiFi. The TV is in another room, about 14 mt away, it receives its signal via two power line adaptors, 1 at the router the other by the TV. I only watch TV and Amazon streamed videos via a TalkTalk set top Box. This morning I hardwired the laptop to the router for a speed test. Using the Ethernet cable the speed was: 37.09 & 9.31. At the TV end, I disconnect the TalkTalk box and hardwired the laptop to the power adaptor and did a speed check. Result: 37.42 & 9.32. Reconnecting everything, I tried the Amazon video. It was still buffering. Spent over an hour in contact with TalkTalk without a result. Amazon say its band width. TalkTalk........

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Amazon Prime Video. Streaming Via Talktalk You-View Box.

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