Body & Soul1 min ago
Are you sure the password is going into the box? Do the letters or asterisks (*******) in the box. Do you need to click on the box before you type the password? Or maybe CAPSLOCK is on or one key on your keyboard isn't registering- although I'd expect a message saying 'password incorrect'. Are you sure you are pressing enter at the end?
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Can you see the power options in the login screen? if you can do that, press Shift + Restart to enter the safe mode. After that, to reset the restore or go to control panel.
/window s10skil l.com/e nter-sa fe-mode -window s-10/