Ip Address

[kloofnek]

My son cannot get our home WiFi on his phone,tries to connect but then says "failed to obtain IP Address",it is working on my phone and on pc etc.
Tried to find the appropiate person to speak to at VirginMedia ,,but it is hopeless!!!
Have looked on You Tube but not really any help...so many options.
Anyone here able to help ,please.

[Tuvok]

You might have a button on your router that you press before you enter the password - its a security feature so that even if you have the wifi password you don't get access without the button also being pressed.

[kloofnek]

No we don`t need to do that.BTW,his phone is a Samsung S5 32GB

[Old_Geezer]

Daft question but you have tried turning the router off and disconnected from power for a bit, then bringing it all back up again ? Has been known to fix glitches.

[Guilbert53]

Maybe turn his phone off and on as well as the router.

Has your son connected his phone to your wi fi before?

[kloofnek]

Yes,for years.

[Togo]

Tell him to take the battery and sim out of the phone after switching it off. Then put them back in and reboot the phone.

[Togo]

Just a thought....is he able connect to a mobile network?
See page 49.

http://galaxys5guide.com/wp-content/uploads/2014/04/Samsung_galaxy_s5_user_manual_SM_G900F_international_Kitkat_English_201404.pdf

[Gromit]

Will his phone connect to any other wifi hotspots? Mobile phones use an internal antenna which can break.

[Buenchico]

Start here:
https://tunecomp.net/fix-stuck-obtaining-ip-address-loop-wifi-issue-on-android/

[kloofnek]

Thank you for responses.Old-Geezer did what u suggested....worked.I have done this with the PC in the past,why didn't I think of doing it for his phone...old age!!!!

[kloofnek]

Good Morning All.
Just another query,when my son finally got the WiFi back on his phone,it showed the IP Address at the bottom of the window,is this address just his or do we all have a different even though connected to the same WiFi in the house.??

[Kidas]

Each device connected tou your home network has an IP address, often assigned by the router.

Does it look like this 192.168.x.y ?

If so, it is the local address, assigned by the router and each device on your network has a similar (but different) address. Usually the first three sections (192.168.x) are the same and the last numnber (y) is different.

That is completely unrelated to your public IP address.

You can find that by looking at https://www.whatismyip.com/

[kloofnek]

Kiddas ,that is just what I wanted to know,yes the IP Address looks like that
Thank you .have a nice day