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How Do I Access A Web Page When I It Keeps Telling Me'this Site Can't Be Reached & The Connection Was Reset'

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recordman | 07:40 Sun 17th Dec 2017 | Technology
8 Answers
Is the problem with my servrer?

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The error message simply means that something is failing to connect properly somewhere along the line (which doesn't directly help you very much!). However, after reading your post at 1018, I recalled that I had a similar problem where I couldn't access a particular website from any device connected to my router at home; it turned out that the DNS server used...
12:44 Sun 17th Dec 2017
The error is usually generated by a fault with the server that you're trying to access, meaning that nobody can see the page. (i.e. there's nothing that you can do about it 'at your end').

However it can sometimes be a browser problem, so it's definitely worth trying a different browser.

Note as well that some anti-virus programs will block access to a page if the software thinks that the security certificate for the page has expired. So the first thing to do is check that the correct date is set on your computer. (Hover your mouse's cursor over the clock at the bottom right of your screen; if you need to change the date, right-click to do so).

Then try disabling the relevant part of your security software. (If you happen to be using Avast, click on its icon at the bottom right of your screen. Click 'Protection' and set 'Web Shield' to 'Off').
Question Author
Many thanks for your advice.A friend of mine can access the page on his computer. I cannot access this on my ipad nor my desk top.I have tried your suggestions but to no avail
I assume that you're using your iPad with your home broadband connection. Try it somewhere else, such using the free wifi in a Wetherspoon's pub. (It's a good excuse for going out for a pint, anyway!).

That's because it seems that the DNS server used by your ISP isn't connecting to the site properly. If that's the case simply use a different DNS server. OpenDNS is one of the most popular. Instructions here:
https://www.opendns.com/setupguide/
(You can either configure your router to use a different DNS server or tell each separate device accessing it to do so)

There are more free DNS servers listed here. If you want to try one of them you should follow the instructions for OpenDNS but then substitute the numbers shown on this page. (I actually use Dyn):
https://www.lifewire.com/free-and-public-dns-servers-2626062
Question Author
What does 'the connection was reset' mean and how do I correct this problem? Thanks
The error message simply means that something is failing to connect properly somewhere along the line (which doesn't directly help you very much!).

However, after reading your post at 1018, I recalled that I had a similar problem where I couldn't access a particular website from any device connected to my router at home; it turned out that the DNS server used by my ISP was blocking it. (It wasn't a 'questionable' website, such as one filled with porn or terrorist material; it was simply the website of the Sheffield Star newspaper, so I've no idea why access to it was blocked!).

The fact that your friend can access the site, but you can't, strongly suggests to me that your ISP's DNS server is similarly blocking access to the site you wish to visit so, as I wrote above, you need to change the DNS server used by your router (or by your individual devices).

Rather than going into your router settings (which can be a bit daunting for the uninitiated) I suggest configuring your PC to use OpenDNS (or another free DNS server, such as Dyn) by following the instructions in my first link above. If that works, you can then either try to change your router's DNS settings or, probably simpler, change them for for iPad separately. (Whichever way you do it, the settings you enter will override your ISP's choice of DNS server, allowing you to bypass the block which it's imposing on your internet traffic).
Question Author
The site I trying to access is Musicstack.com
Well that's weird!

I'm getting a 'timed out' message when I try to access the site. Switching off Avast's web shield doesn't fix the problem and neither does changing the DNS server I'm using. (I've tried several different ones). However IsItDownRightNow.com is reporting that the site is 'Up'. (That doesn't always mean much though. A site can be reported as 'Up' simply because it acknowledges incoming traffic, even though it won't load any pages).
http://www.isitdownrightnow.com/musicstack.com.html

As you'll see from that link, it's normally your browser and DNS server which need to be considered as the most likely causes of the problem, but we seem to have already ruled them out. So I'm baffled! Perhaps it's just an intermittent problem, with your friend happening to try at the right times (and with you hitting the wrong ones)?
PS: Try an email to admin2@musicstack.com to see if they're aware of any problems.

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