Dead

[henry1938]

i was downloading system restore
accidently cancelled it
now my w10 laptop will not boot up
help please

[Old_Geezer]

Will it boot into safe mode ?
Failing that will it go into the CMOS menu and give you further options ? Maybe a reinstall from hidden partitions ?

[henry1938]

ta for info
just pressed the start button
no boot up
when i plug in charger
the light holds for about 2 secs

[fender62]

remove charger, remove battery, hold down power button for a minute or so, put in charger press power, see if you get restore screen ? or any screen

[fender62]

http://www.makeuseof.com/tag/windows-10-wont-boot/

[henry1938]

fender
did what u said no luck

[Tuvok]

Not sure what you mean by downloading system restore.

Were you doing a system restore?

Did you put the battery back in? If so try what was suggested earlier, but don't put the battery back in - just plug in the charger.

Also, post the make and model of computer, as there may be a solution specific to that particular computer.

[henry1938]

ta for info
was doing system restore
put battery pack in no luck
model dell
inspiron 17 5759
thank u

[HansUrbancka]

You could try an 'on-line' chat with a Dell Techie.

http://www1.euro.dell.com/content/topics/segtopic.aspx/sales_chat_core?c=uk&l=en&cs=ukdhs1

Hans.

[henry1938]

ta for info
link does not work

[fiction-factory]

The link from Hans works fine for me, henry. You may want to try it again

[henry1938]

ta hans
what exactly should i type in the box
i typed tag no luck

[HansUrbancka]

OK. As you have been unlucky with the 'Service Tag' I suggest that you type into the box the Product ID, which is normally located on the back or bottom of Dell laptops.

With a bit of luck and help from all others who are posting in this thread, I think we'll make progress to resolving your problem.

Hans.

[Tuvok]

Found this for other Dells - some of which you've maybe tried, but if so do exactly what it says:

***********
You may try removing the battery and turning on the system with only the adapter connected.

Also, try running the diagnostics by following the steps below:

Disconnect the battery from the system, hold down the power button and connect the AC adapter with the power button pressed to see if the diagnostics begin.

***********

I would suggest you to drain the residual power from the laptop:

Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
Remove the adapter and then the battery.
Press and hold the power button for 10-15 seconds.
After draining the residual power, try reseating the memory and see if the system is able to boot.


Will keep looking

[Tuvok]

From Dell
http://www.dell.com/support/article/uk/en/ukbsdt1/sln298524/how-to-use-and-troubleshoot-the-inspiron-17--5759-?lang=en#Computer_Fails_to_Start

11. The Computer Fails to Start or There is No Video

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, perform the following steps.
Disconnect all external peripherals including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.
Remove the A/C adapter from the computer and unplug the adapter from the A/C outlet.
Remove the battery, for more information on how to remove the battery, browse to the Inspiron 17 (5759) Online Manual Page, click PDF next to Service Manual.
Press the Power button for 15 seconds.
Make sure the connections on the power cord and A/C adapter are firmly pressed together.
Insert the A/C into the computer and a good A/C outlet.
Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
Turn the computer off and insert the battery back into the computer.
Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Check the Battery.
Start attaching devices one at a time and testing to see if the computer will turn on.
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[fender62]

just a thought could you laptop hardrive be dead, you could take it out and put in a hd caddy and test it for errors on another machine.

[henry1938]

hello fender
i never took out hard drive
i might do more harm than good
im going to put in a pals charger tomorrow
will let u know
had a email from dell
disconnect battery check it put it back in
hold down power button for 15 secs
still no luck
thanks

[henry1938]

hello tuvok
did as u said a few times
no luck
thanks

[Tuvok]

Have you tried taking out the memory and reseating it?

[andres]

Just had this problem. Turned out to be the hard drive had somehow worked loose and needing pressing back into place. Dell pc works fine now.

[fender62]

as andres says, could be a loose sata cable on hd, turn laptop over look for square panel remove the screws and have a look and make sure cable in in tight to hd