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Returning A Faulty Item To Amazon

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iloveglee | 14:59 Mon 27th Mar 2017 | Technology
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has anyone any idea of how to return an item, which has become faulty after 5 months, to amazon. the item was purchased through amazon, although i believe not directly from them. i had a bit of a problem with it initially, but the company who made the item helped me through e-mail to resolve it. now it does not work at all, and although i have made contact with the company, via the same e-mail, they have not responded. i cannot find anywhere on the amazon website what to do if you buy something from them, that subsequently develops a fault. returning within a 30 day window is straightforward, but that's all.
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give them a call - customer service
080004961081
sorry that is Amazons customer service no, they have been
helpful in the past.
have you gone through “contact seller” then “other action”?
Log in to your amazon account - click on 'Your Orders' and search for the item you want to return.
There should be a button 'Return or Replace Item'.
Click that and you should be led through the return process
Question Author
thanks, especially for the customer services for amazon, couldnt find it anywhere. i have gone into orders but cannot contact the seller from there, the option is non functional, perhaps because it is over 30 days since i bought the item. similarly, i am too late for the return or replace items. it seems that this facility is only available for 30 days. i do not believe that just short of 6 months is reasonable for this to work (its a phone charger block), and i would have thought there would have at least been a one year guarantee.
I've used the refund/replace button for a smartphone that I'd had for 18 months - maybe it doesn't apply to third party sellers in the 'marketplace'.

What did Customer Services say?
Question Author
I went onto the amazon website again, and there was the facility against the item to ask a question. so i asked what i had to do regarding a faulty item. the message went to the supplier, and also to amazon. the supplier responded within a day, with advice about the item. after following the advice it still did not work, and the supplier asked did i want a replacement. after informing them that i did, a new one arrived after a couple of days, even arriving on a sunday afternoon. so in future, should i have a faulty item i will go through this option.
Question Author
I should also say, they didnt even want me to return the faulty item!!
That's excellent. Glad you've had a good result and thanks for the update

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