Printer

[henry1938]

using w7 firefox
i got hp office jetj5780
it is not printing
2 new cartridges
checked all cables
cannot copy document
does not print photos from laptop or camera
ideas wouuld be brill
thank you

[Zacs-Master]

Is the HP office jet set as your default printer?

[henry1938]

how can i do that please
ta for info

[Zacs-Master]

Click Start (bottom left) and Divices & Printers should be there. Right click in your printer and choose Set as default.

[henry1938]

hello again
did what u said
did not see device printers
thanks

[Buenchico]

When you click on 'Start' you should see two columns. 'Devices and Printers' should be in the right hand column. Clicking on that should show things like you monitor, mouse, etc. In the 'Printers and Faxes' section you should see an icon for your printer, with a white tick on a green background next to it (to indicate that it's set as your default printer).

If the printer's not even shown, you need to reinstall the driver for it. (instructions on request). If the printer's shown, but there's no green tick, right-click on the icon and select 'Set as Default Printer'.

If the icon and the tick are both there, right-click on the icon and select 'Troubleshoot'.

If that doesn't sort things out, click on the link here to download HP's diagnostic software. Save it to somewhere convenient on your computer, then double-click on the downloaded file to run it:
http://whp-hou9.cold.extweb.hp.com/pub/printers/hppsdr/HPPSdr.exe

[henry1938]

mr b
ta for all that info
i reinstalled my printer
wheni try to print a picture
it comes our very faint and black
my printer is at default
thanks again

[Buenchico]

Clean the print heads:

Go to Start > Devices and Printers, as before.

Right-click on the printer icon.

Select 'Printer Properties'.

Click on the 'Maintenance' tab.

Look for an option to clean the print heads, and then click on it. (Note that you might need to do it several times).

[henry1938]

thanks for nice info
ta for giving me all that info
it did the job ok
now all is up and running
thanks again
mr b