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Cant Connect To Internet

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ruthann58 | 18:31 Sat 30th Jan 2016 | Technology
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we changed broadband providers this week my husbands lap top and my phone connect to the internet fine , but my laptop an 8 year old HP with vista wont it connects to router but not the internet have done all the normal things the help pages say but nothing works would a USB network dongal do it
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click on your internet icon it task bar "troubleshoot problems" let it do its job see what it says, have you tried a cable connection or just wi-fi
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yes done all that, it will connect with a cable
Change the router details on your laptop. You may have to enter a new authorisation code.
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done it
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what about the usb network dongle will that work
If you can connect with an Ethernet cable, but not wirelessly, then resetting the TCP/IP stack on your laptop will almost certainly fix the problem. (Don't worry; it's far easier than it sounds!)

Scroll down to 'Let me fix it for myself' (and then to 'Windows Vista'), here:
https://support.microsoft.com/en-us/kb/299357
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thanks chris but it didnt work

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