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Panasonic Tx - 55Cr730B

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musicman4 | 18:06 Thu 17th Dec 2015 | Technology
14 Answers
I am unable to get FREEVIEW PLAY OR THE ITV HUB on my 55" 4k tv. It says not available, iv done a software update, it's very annoying, has any come across this..please help..thank you
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Have you ever had those services on your tv?
Question Author
No this is a smart tv, when I bought it last month we could get itv player and all other apps..but now no itv player because it's finished but Evthing else OK. My old tv wasn't a smart tv
Sorry, I meant on this tv. Have you suddenly lost the services you were getting on this tv?
Question Author
No iv never had either of them
I. Itv hub
2. Freeview player
According to ITV the ITV hub is currently only available on certain Samsung tvs, not Panasonic.
http://www.itv.com/help/tv/tv-how-to#_which-connected-tv-devices-are-supported

And Freeview Play doesn't list your model as being supported
http://www.freeview.co.uk/get-freeview
which is odd as Panasonic says that it is.

Is your tv connected to the internet?
Question Author
Yes built in with five. All other apps work
Question Author
Sorry built in with fi
Question Author
Try again..Wi fi
Your tv is definitely capable of receiving Freeview Play.

Can you see any arrows or similar symbols next to programmes on the EPG (programme guide) on your tv?
Question Author
No, I can get 5 demand, bbci player,
-- answer removed --
Question Author
I can get YouTube. .but not catch up or itv hub or freeview player..this tv cost over £1100, it's not on
I don't think you answered my last question.

Bring up the tv guide. Can you see any arrows or symbols in amongst the programmes?
Have you tried the following Panasonic instructions for obtaining Freeview Play?

http://eng.faq.panasonic.com/app/answers/detail/a_id/34230/p/5/related/1

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