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information | 13:52 Tue 30th Jul 2013 | Technology
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I have long been a fan of Amazon & have alway received good ordered on time, but my last order has not arrived. I cannot find a way ie an email address to let them know. I have been through the tracking system on their order web page but see no way of contacting them with my problem.
Any help please.
Many thanks.
Jersey, C.I.
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What does the tracking system actually show you? Does it suggest that the goods were never sent at all or that (for example) they've been delivered (even though they haven't)? If the package was despatched, does it show which courier was used? If so, your first action should be to contact the courier, rather than Amazon:...
14:04 Tue 30th Jul 2013
Click the Call Me button or you can reach our support team on Freephone 0800 496 1081 to use our automated customer service system.

International customers can reach us at +44 (0) 207 084 7911.
What does the tracking system actually show you? Does it suggest that the goods were never sent at all or that (for example) they've been delivered (even though they haven't)? If the package was despatched, does it show which courier was used? If so, your first action should be to contact the courier, rather than Amazon:
http://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-4?ie=UTF8&nodeId=3330451

Otherwise click the 'Contact Us' button here:
http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_gw_most_ccs?nodeId=502564

Chris
Question Author
Many thanks Buenchico.

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