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Virgin Media Broadband Modem Replacement problem.

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sarah_louise | 09:13 Tue 12th Jan 2010 | Internet
3 Answers
If I suspect an intermittent Modem Fault on my Virgin Media Broadband Surfboard 4200 modem can I just substitute my neighbours identical modem to try it out for a few days.
I have just tried this but got no internet connection at all beyond the router (wired connections).
I am guessing it needs to aquire the MAC address of the replacement modem in order to connect but I thought it did this automatically.
My PC is connected through a Linksys WRT610N Router with cable connections..
Replacing my own Modem seems to reset and then be OK again within a few minutes and the connection restored.
Is it just not possible to substitute a modem ?

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No, a modem needs to be registered with Virgin.

Why not just phone up Virgin and ask for another one.
14:37 Tue 12th Jan 2010
I'm sure that Virgin Media routers are blocked so that only the household they were designed for could use them....

I don't deal with Virgin Media, I'm just airing what I believe to be true. I'm sure that someone has a better answer.
No, a modem needs to be registered with Virgin.

Why not just phone up Virgin and ask for another one.
Question Author
Thank you both. I was just trying to make sure it was faulty and not something else before I contacted Virgin.
95% of any calls to Virgin Media is always your fault and seldom theirs.

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