Arts & Literature1 min ago
Which mobile phone network would you recommend for PAYG?
Need to change from Virgin PAYG as they don't do micro-sim cards. Have been with T-mobile for less than a week and am having serious problems, and they are impossible to reach by phone. Who can I go to?
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Old geezer, I know it sounds unlikely but believe me, I have been round and round their menu system endlessly and you just end up back where you started. Once, yesterday I did manage to happen on an option which allowed you to speak to a human being, but they said there was a 20 minute wait. However I was so desperate to sort out the problem - I have been having amounts debited from my account even when I was asleep, and when my phone was switched off, for calls I certainly didn't make - I wiated and waited and waited for more than 20 minutes, and eventually had to go back to work so had to ring off. I have not been able to find this option again. It's hopeless.
Just to let you know I sent T mobile an email about my woes and about 4 days later they phoned, were very pleasant, and sorted it all out. They restored the credit that should not have been deducted and gave me 1 years' worth of free internet (which had been part of the initial deal). However I think I am going to swap to o2 when I have used my existing credit. I don't like not being able to contact my carrier by phone. Thanks very much for all your input, really appreciated:)