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What Couple Of Days We've Had!!
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OH had problems with his laptop. It kept freezing and crashing. He found a company on line that promised to clear it. They charged £31.14 which seemed reasonable. I have to do any phone calls for him as he so deaf. I was on the phone and on line for an hour and a half while they whizzed through all sorts of things. He was told he had numerous Trojan horse viruses as well as loads of other stuff. Eventually they said they had cleared his laptop. To enable this he had to pay £479.99. This was a 3 year deal.
Very reluctantly he paid it as he was desperate for closure. We asked what would happen if he bought a new lap top. They said it would be infected the same as the problem was in the system. So we went ahead.
Later told daughter what had happened. She Investigated. They are a scam company!
Lots of stuff on the internet about them. They are called Restoro.
We emailed them asking for a refund, no reply.
I called credit card company this morning but payment has already gone through. Tesco Fraud company are trying to help but are not hopeful.
Be warned everybody. Check these things out first as we should have done.
Very reluctantly he paid it as he was desperate for closure. We asked what would happen if he bought a new lap top. They said it would be infected the same as the problem was in the system. So we went ahead.
Later told daughter what had happened. She Investigated. They are a scam company!
Lots of stuff on the internet about them. They are called Restoro.
We emailed them asking for a refund, no reply.
I called credit card company this morning but payment has already gone through. Tesco Fraud company are trying to help but are not hopeful.
Be warned everybody. Check these things out first as we should have done.
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We compromised two credit cards. The first one, the Tesco was used to pay the initial £31.14, he tried to pay the £479.99 with that card too but it was declined by the Tesco card, don't know why. So he used another card Jaja. They accepted it. Tesco fraud dept. Rang this morning due to suspicious activity. That's how they got involved. They say we can ring Tesco card after 30 days and ask for a section 75 claim. We can ring Jaja after 15 days and ask for the same. We will see what happens then.
