Scanning Problems

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magistra | 17:18 Tue 12th Aug 2014 | Computers
4 Answers
I've just successfully scanned 3 pages of a document, but when I try to scan the 4th page, it produces 4 or 5 pictures of a small section of the page, not the whole page. Help!


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We'll probably need a lot more information if we're to be able to help:

What's the make and model of the scanner (or all-in-one printer)?

How are you scanning the document? Is it by simply pressing a 'Scan' button on your printer/scanner (or clicking a 'Scan' button on screen) or by opening a program (such as Adobe Photoshop) and then using an 'Import' or 'Acquire' option?

If it's by simply pressing/clicking a button, which program opens on your computer when you do it? If it's by opening a particular program first, which program is it?

What format do you want the scanned images to end up as? Do you want them as jpeg images, pdf documents or something else?
Question Author
It's an Epson Stylus SX235W. I'm clicking Scan button on-screen. I just need the pages to appear (as the others have) in Pictures, ready to email (this is probably pdf, but I'm not at all computer savvy). I tried going to the Customize box in the Scan programme, but that just baffles me even further!
If your scans are going into 'Pictures' they're probably jpeg images (rather than pdf documents).

Before trying anything at all complicated, the good old trusted solution of 'turn it off and turn it on again' may well work here. i.e. if you turn off BOTH your computer and your printer and then turn them both back on again, you may well find that the default scan setting (that worked for the first three pages) have been restored.

If that doesn't work you'll probably need to open an image-processing program and use the 'Acquire' (or similar) option within that. (I'd never use an on-screen button for scanning anyway, since it gives you no control over the area scanned or the resolution used. It's always better to open an image-processor first).

However the problem I've got is that it's not clear, from the Epson website, which (if any) image-processor is included with your printer's software. If you can find something suitable (or if you've got something like Photoshop or GIMP anyway) you'll need to go to the 'File' menu and look for an option to 'Acquire' (or perhaps 'Import') a scan.

If you've got no suitable software, download and install Irfanview (which deserves a place on everyone's computer anyway - it's a much better image viewer than the rubbish which comes with Windows). Then open Irfanview and go to File>Select TWAIN source to check that your printer is shown there. Next go to File>Acquire/Batch Scanning to open the driver that allows you to control your scan settings. Once you've scanned the image into Irfanview, go to File>Save As to save the image to your Pictures folder.
Question Author
Thanks for all your helpful advice.

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